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For latest information, you should go
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Motherboard / System not powering up on hitting the Power switch |
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Motherboard / System not completing POST and giving hang-ups |
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No Reaction of Hitting Power Switch / Processor fan also not spinning |
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No Display on startup. HDD spinning up and keyboard lights on |
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1) This seems to be a likely problem of incorrect CPU frequency settings. |
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2) In case of the new 'DDR' motherboards the frequency is doubled. DDR stands for Double Data Rate. It is just a multiplication of the actual FSB (Front Side Bus) x 2. So an AMD Athlon for example which has a frequency of 266Mhz, requires a board with a DDR capability. (One that can double its access speeds for optimum utilization of the CPU frequency), i.e. 133Mhz to be precise. |
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3) All you need to do is to enter the BIOS and select the CPU PNP Configuration menu. Within this menu you need to change the FSB settings to 133Mhz in order to enable the correct recognition of the latest Athlon CPU that you are using. |
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4) Incase this does not work out, you can alternatively try to clear and reset the CMOS settings using the jumper located on the motherboard and then try restarting the system. You can refer to the motherboard manual for more help. |
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5) We also need to check out for the CPU multiplier ratio within the BIOS which needs to be set to for the type of processor that you are currently using. |
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6) Last of all we need to make sure that incase this motherboard has jumpers to specify the board frequency setting, then the appropriate jumper should be set accordingly so as to enable the 133Mhz bus frequency. |
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We hope that this information will help you out with the problem. Do let us know as to how this works out for you so that we can suggest the further steps as necessary. |
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Regards, |
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Case : Motherboard / System not powering up on hitting the Power switch |
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1) Since there is a power up problem the first thing to ensure will be the power supply unit, which needs to be at least 300W or more and should be AMD recommended. |
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2) When you hit the power switch the power supply and processor fan are not functional as mentioned by you, therefore it is more than likely that the PSU must be having problem or there must be some error in its installation. These two components should be spinning consistently. If not then probably we need to take a call on the PSU. |
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3) Alternatively you can also try reseating the CMOS jumper to clear of any unwanted BIOS setting that might be causing this problem. The jumper reference should be present in your motherboard manual. |
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4) Along with this check you also should be verifying the seating of the processor and the heat sink / fan unit on to it. Many a times it does happen that incase the heat sink fan unit is not making proper contact with the processor core the system does not simply boot up. Application of a very thin layer of thermal paste is also recommended on to the underside of the heat sink unit. |
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5) Before you proceed to restart the system once again to check for the problem, we suggest that you also try and check to ensure that none of the motherboard part is touching the metal case. |
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6) Now if you are done you can proceed to give the system a chance once again. |
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Do let us know as to how this works out for you so that we can suggest the further steps as necessary. |
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Regards, |
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Case : Motherboard / System not completing POST and giving hang-ups. |
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1) Please ascertain whether you or anybody else has changed the BIOS settings for your mobo. Also try to recollect when the problem has exactly started. |
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2) Try to reset the settings to the CMOS setup defaults. |
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3) If possible try to reload your operating system after the CMOS defaults have been setup. |
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4) If the problem is happening at startup itself try changing the RAM modules and display card if spare ones are available. Although this has to be one at a time. |
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5) If any error messages are coming up persistently try to isolate the situation when they exactly happen and then try to note it down. You can give us the error messages if any and we will try to look into the matter accordingly. |
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6) If at all the system is giving persistent hang-ups then check for the proper working of the CPU fan as also the display card fan if any. |
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We wish to inform you that the problem you are facing is very peculiar . The board should perform the POST and if not at least result in some indicative beeps. |
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We can however suggest some last steps before sending the board to us for a RMA. |
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1) Please try and reseat the CPU and the fan. Also ensure that you are mounting it in the correct fashion. The CPU pin grid has a unique design to help with the correct seating. See to it that you are locking the fan on to the motherboard with the lever provided. |
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2) One more thing to look out for is identifying the correct pin header on the motherboard for connecting the speaker so as to hear the beeps. (refer to the motherboard manual for this) |
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3) Try to lightly press on the BIOS chip to verify if that itself has not become loose in the ZIF socket. (do not apply excessive pressure though !! ) |
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4) If you are sure about the connections now, power the system on and then verify that the Power Supply fan and CPU fan are spinning smoothly and consistently. |
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We understand that the architecture of some motherboards is such that the location of the processor socket/slot is really congested. Normally many customers encounter this problem of the surrounding resistors and capacitors interfering during the mounting of the processor. |
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You should be extremely careful while mounting the fan on to the processor. It is a prerequisite that the fan be mounted correctly to ensure efficient cooling of the CPU or else you will encounter hang-ups. |
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Though we have tried to best match and provide cooling fans as per the recommendations of the CPU manufacturers we cannot guarantee the fit on to every motherboard model. |
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Case: Thermaltake Fan Mounting Problem on ASUS A7M266 Motherboard |
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With reference to this particular model of the motherboard that you are referring to, we wish to inform you that the same problem has been brought to our notice. Unfortunately there is this physical compatibility problem which really can't be controlled by us. We therefore would recommend to go in for some other alternative cooling solution for your motherboard/processor. |
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Sound problems can be occurred due to the following reasons: |
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Loose Connections - Speaker cables. |
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Improper Settings of the Audio Properties. |
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BIOS Setup. |
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Incorrect Drivers. |
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And last but not the least due to a faulty audio chip / sound card itself. |
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1) Check within the CMOS settings for the Audio settings. The option is normally titled " Onboard Audio" and this has to be kept Enabled. |
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2) Next, once you are within the Windows operating system after system startup right click on the speaker icon to go to the Volume Controls. Herein check for the Balance settings. One more thing that you can verify over here is by going to the Options menu and selecting Properties. In the window that pops up the "Mixer Device" menu should be showing your motherboard sound card / chip name in the small options menu besides it. |
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3) If verified then exit the window and again right click on the same speaker icon and select the "Adjust Audio Properties" option. |
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4) It will give a window over there, you need to select the Audio tab on the top. Over there check if the Sound Playback option has your onboard audio chip as the choice. (For e.g.. AC97 etc.) |
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5) If not then correct it to the one that your motherboard uses. |
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6) If in the above steps your Windows is not showing the speaker icon at all or the chip name as discussed above then probably there is a problem with the onboard configuration. |
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7) You can correct this by going to the Device Manager which is only available under Win98 / 98SE / WinME or lower. Here within the device manager click on the '+' sign besides the "Sound " option in the list that comes up. Here it will display the sound driver below the Sound option. Normally when there is a resource conflict or incorrect driver installation it is denoted by a yellow ! or ?mark. |
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8) In that case all you have to do is to select the current driver and then delete it. Restart the machine and on restart the system will prompt you for drivers for the sound hardware that is detected. |
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For the correct installation of correct drivers for any motherboard, the manual is the best place to look out for these details. |
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1) First of all on boot up try to ascertain if the Multimedia Controller is enabled and detected in PCI device listing chart. This chart is immediately displayed in the screen that follows the CPU identification and RAM count screen. You can use the Pause button on the keyboard to view this fact. |
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2) In case the Multimedia controller is not displayed then you can probably try to check the BIOS setting wherein the 'Onboard Sound' option needs to enabled in order to get through. |
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3) The next step assumes that you have installed Windows and it has detected the Multimedia controller in the "New Hardware Found". |
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4) The ECS K7S5A motherboard uses the AC97 Audio Codec. The CD should have a sub folder within the Audio folder named "AC97". If you are sure that you are using the correct drivers then go to the device manager within Windows to check the status of the sound controller. |
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5) In case there is '?' or a '!' mark besides it, it indicates that either there is a resource conflict or a wrong driver installation which can then on be corrected. |
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6) Finally the common thing left to check is the correct installation of the speakers in the right connectors on the sound card. The Volume Properties and the Advanced Volume Controls for the "Mute" options. |
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7) In case if all these steps are followed and if the problems still persists then you can definitely send in the board to us for an RMA and we will process the same on verification and subject to our warranty terms and procedures. |
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1) The ECS K7S5A has this inherent problem wherein the onboard sound gives problems. This has been experienced by many users. |
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2) If a PCI sound card is added in its place it functions absolutely normal. However it does not imply that the onboard sound chip itself is faulty, but that there is some addressing problem internally. ECS is due to release a BIOS update which hopefully can cure the problem. |
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3) However we suggest that you too need to make sure that you are using the correct drivers from the CD. The board uses the AC97 audio codec so please ascertain that you are picking on the correct drivers. |
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4) Incase this does not work out you can download an alternate set of drivers from this link |
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http://www.sis.com/support/driver/7012.htm or you can possibly try using the Win98 or 95 drivers for the onboard sound even if you are using Windows 98SE. |
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5) One more last alternative that you can check out is the availability of AC97 drivers from websites rather than using them from the CD. |
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Case : IDE Channels not Being Recognized or Devices Not Working |
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1) Now for the problem of the IDE ports. The jumpers on the devices are required to be configured as per their installation. A hard drive for example has a factory jumper setting so as to enable it to work and be installed as a Primary Master. Hence if a second hard disk is required to fitted in the jumpers have to be manipulated as per the requirement. Similar thing applies to CDROM's or DVDROM's or for that matter any IDE device. |
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2) Incase you have already done so check within the Device Manager for Windows if the Secondary IDE Controller is showing up. |
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3) Your BIOS should also have the setting to enable or disable the Secondary Channel. It should obviously be enabled. |
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4) The motherboard manual would be your best reference all along in this process. In case you do not have it here is the manufacturer link for the purpose. |
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1) Try to reset the settings to the CMOS setup defaults. Use JP4 jumper to initially clear the CMOS. The motherboard manual will be your best help in this process. |
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2) We also need to ascertain the boards effectiveness to detect the critical missing components like display card and RAM hence detach everything from the motherboard except the CPU (with fan) and the internal speaker. |
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3) Try to restart the system. The system will give of beeps to indicate the missing hardware. (i.e display card and RAM) |
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4) If it doesn't then make sure you have connected the speaker to the right pin headers on the motherboard. If the problem still persists then there might be issue with the motherboard. |
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5) If there are beeps then we are on the right track. |
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6) Proceed to attach one component at a time and restart the system everytime. (At this stage only attach the display card and RAM) |
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7) Once all the components have been successfully set up you can then proceed to attach the Hard Disk. If possible try to use a blank hard disk with this board. |
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8) During this entire process check for the CPU and Power supply fans if they are spinning consistently. |
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9) Do not use any other PCI devices on the system except a Display Card if you are using one at this stage. |
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1) This ECS K7S5A model sometimes gives this peculiar problem. |
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2) The first remedial steps that you can try out it probably to check the board for its effectiveness in detecting the missing components. So try detaching all the components except the CPU (with fan) and the internal speaker. |
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3) Incase the system gives of the indicative beeps then atleast we know that the board does respond. In this process also keep a watch out for the CPU fan whether it spins consistently. |
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4) Once this is verified and is okay then proceed to clear the CMOS using the JP4 jumper. You can refer to the manual for more help. |
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5) Now try attaching one component at a time (memory and display card) and restart everytime. If this works out fine then immediately check for the BIOS settings for the CPU frequency. |
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6) Last of all one important point to be noted and if possible implemented is that you need to go in for a AMD recommended 300W or more Power Supply if possible, given the additional power requirements of the latest AMD Athlons having speeds in excess of 1.33Ghz. |
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1) When you have mentioned that the CPU and power supply fan do not come on it indicates only one thing and that is, the power supply is not getting regular supply nor is it able to deliver the output regularly. |
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2) Check for the fuse within the power supply. |
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3) Check all power connectors of the power supply and the resultant voltage that is emitted thereon. |
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4) If possible always try to go in a check with a AMD recommended 300W or more power supply if you are using a Athlon TB with speeds in excess of 1.2Ghz. |
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5) Last but not the least double check if the ATX power connector is properly mounted on the motherboard and also your electrical supply wall outlets. |
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The Desktop Management Interface (DMI) is a new method of managing computers in an enterprise. The main component of DMI is the Management Information Format Database, or MIFD (the DMI Pool Data). This database contains all the information about the computing system and its components. |
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At times, some systems may experience hang conditions after partitioning, formatting and initial boot up of a hard drive. The message, "Verifying DMI Pool Data" appears and the system hangs. This condition may continue after the drive has been removed. |
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1) Apply power to the computer. |
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2) Access the system BIOS. |
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3) Set the drive type as "None" or "Not Installed" and then load BIOS Defaults. |
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4) Also load "SETUP Defaults". |
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5) Save the BIOS changes and reboot the PC to a System Boot Diskette. |
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6) Shut down the PC after the memory count is displayed. |
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7) Reconnect the power and interface cables to the hard drive. |
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8) On startup now access the system BIOS and Auto-Detect the hard drive. Ensure that the LBA Mode option is enabled. |
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9) Save the BIOS changes and boot the PC with a System Diskette. |
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10) Partition and format the hard drive via the operating system and reboot the system. On boot up, the screen should read: |
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Verifying DMI Pool Data |
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Update Successful |
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The system should continue booting normally. |
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If this does not work out then the other possible solution is: |
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1) Apply power to the computer. |
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2) Access the System BIOS. |
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3) Disable both the Internal and External CPU Cache. These features are located in either the "BIOS Features" or "Advanced Settings" options of the BIOS Setup. |
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NOTE: Consult the System or Motherboard User's Manual for exact location of the Internal and External CPU Cache settings. |
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4) Save the BIOS changes and reboot the PC to a System Boot Diskette. On boot up, the screen should read: |
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Verifying DMI Pool Data |
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Update Successful |
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The system should continue booting normally. |
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After the system successfully boots, re-start the PC and access the system BIOS. |
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Enable the External CPU Cache. This feature is located in the "BIOS Features" or "Advanced Settings". |
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NOTE: Consult the System or Motherboard User's Manual for exact location of the External CPU Cache setting. |
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! WARNING ! User's MUST re-enable this feature for optimal system performance. |
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Save the BIOS changes and reboot the PC to a System Boot Diskette. On boot up, the screen should read: |
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Verifying DMI Pool Data |
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Update Successful |
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The system should continue booting normally. |
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This particular error message normally indicates a weak or a dead battery that is present on the motherboard. It is also sometimes caused due to clogged corrupt data that is filling up the CMOS. |
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Hence we can suggest 3 alternatives to try and correct this problem. |
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a) Remove the existing battery from the motherboard and then insert it back again after a few moments. |
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b) Use the CMOS jumper that might be present on the motherboard for clearing the CMOS settings altogether and then try and restart the system. |
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c) Last of all if any of these steps do not work out then try changing the CMOS battery. |
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Model |
CPU Frequency |
CPU Multiplier |
CPU Clock |
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1500+ |
1.33Ghz |
10.00 |
133 |
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1600+ |
1.40Ghz |
10.50 |
133 |
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1700+ |
1.47Ghz |
11.00 |
133 |
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1800+ |
1.53Ghz |
11.50 |
133 |
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1900+ |
1.60Ghz |
12.00 |
133 |
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2000+ |
1.67Ghz |
12.50 / 10.06 |
133 / 166 |
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2100+ |
1.73Ghz |
13.00 / 10.40 |
133 / 166 |
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2200+ |
1.80Ghz |
13.50 / 10.80 |
133 / 166 |
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What's ATA 133 and what can it do for me? |
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ATA 133 is the new standard in disk performance. ATA 133 increases maximum hard disk throughput by 33% over ATA 100, giving the system faster access to your data. Games run smoother, and system processes are processed faster. |
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Best of all, ATA 133 is standard on the Abit KR7A-RAID and the upcoming new BD7 series motherboards. Check out ABIT's ATA 133 motherboards for yourself and see the ATA 133 difference. |
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Currently, DDR(Double Data Rate) memory is one of the most trendy memory modules in the market. The popular DDR includes DDR200(PC1600), DDR266(PC2100) and DDR333(PC2700). DDR333(PC2700) is the latest and most recent one in the DDR series and will be the new leading stream of DDR memory specification in the future. (By the way, new Standard is DDR400(PC3200)) |
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The processor heating up and intermittent hang-ups without any error messages can be caused due to the following: |
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1) Improper mounting of the heat sink fan unit on to the processor. If possible remount the unit making sure that the heat sink is making proper contact with the processor core. |
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2) BIOS settings which alter the FAN RPM during operation. We suggest that you keep these settings to AUTO or the best alternative is to reset the CMOS using the jumper that might be provided for this purpose. |
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3) It is also important that a appropriate layer of thermal paste is applied to the underside of the heat sink. |
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1) We need to make you aware that the ECS motherboard model that you are using is know to have a AGP slot problem. |
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2) It has been seen that many of our customers who had similar problems were able to get their system up and running by reseating their AGP cards on to the slot. |
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3) The cards do go in more than half the way down the slot quite comfortably but it is that last bit which requires some effort. However on the face, it does seem and feel that we have it inserted correctly, but this is not the case. So you have to firmly push the card in. |
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4) Please be careful though not to apply excessive pressure as the slot is also delicate and can crack up. If you have already been through this process, we suggest you check out for any minute hairline cracks on the AGP slot which might be hampering proper contact of the card connectors with that of the slot. |
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5) To cross verify this we also would recommend that incase you have a additional PCI display card you can try it out. |
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6) The last thing we would want you to also check out for is the memory compatibility which has been a long standing issue with many boards. |
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1) The first fact that the power supply fan itself is not spinning on powering the system up raises doubts about the power supply unit itself. |
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2) Therefore disconnect the ATX power connector from the motherboard and remove the power supply from the case unit. |
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3) Verify that the small black power button on the unit is set to the ON position. If it is already on make sure that the voltage selection switch is not set to the 230/240V but instead 110V. Usually this switch is concealed below a sticker. After verification of the above connect the power chord once again and start the PSU. The fan should come on. |
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4) If nothing happens try to listen to any faint hum of the transformer that might be audible or for some disturbance that is generated due to some external factor like dust which prevents the fan from spinning smoothly. |
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5) If nothing happens we assume that there is absolute silence on starting the PSU which indicates that the fuse from within has probably blown out and you will have get it serviced. This can easily be done at the local store. However incase the case/PSU unit was purchased from us then we suggest that you send in the PSU unit to us by filling in the RMA form as available on our site. |
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Case : No Reaction of Hitting Power Switch / Processor fan also not spinning. |
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1) The fact that the processor fan does not come on either indicates that it might be a bad ATX connector or some loose seating. So ensure that the ATX power connector is firmly and correctly seated on the motherboard. It should give you that familiar "click" from the clip on the plastic connector when it seats in correctly and firmly on the pins. |
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2) The processor fan is connected to the appropriate pin headers provided on the motherboard. This should be mentioned in your motherboard manual. Also check that the heat sink/fan unit is properly mounted on the motherboard, or else you are bound to experience similar problems. |
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3) Also verify if you have used the correct leads for connecting the Power Switch connector present on the front panel. The pin array on the motherboard consists of leads meant for connecting different device indicators from the front panel like the HDD led, power led, power switch, reset switch. It is imperative that you use the correct pins and mounted them in the correct direction by identifying the pin 1 in each case. The plastic connector for the Power Switch is usually marked with the letters "PWSW" or "Power SW" |
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4) Again this is a aspect which should be described in your motherboard manual. |
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5) One common thing that you can always check is for the small plastic power switch that is present on the PSU itself and that if the board is not making any contact with the metal parts of the case in any way. |
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1) Initially we would suggest that you need to detach all the additional components that you might have attached to your motherboard, including the HDD. |
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2) Then reset the CMOS using the jumper provided on the motherboard. Do this process at least 2-3 times before you proceed to reseat the jumper back to its original position. |
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3) Then attach the video card making sure it is seated correctly and firmly all the way into the slot. |
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4) Memory compatibility has been a long standing issue with many motherboards hence we request you to kindly check for the memory modules that you are using with this system. If available alternate modules can be used for the process to isolate the problem. |
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5) Many motherboards have a jumper for setting the FSB clock i.e. 100Mhz or 133Mhz. Accordingly you can refer to the motherboard manual for identifying the exact jumper and then making sure that it is set to enable the 133Mhz frequency. |
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6) If everything is verified you can then restart the system and check if the devices are detected correctly along with the processor and if at all there are any hang-ups. |
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7) If not then you can attach the FDD to the board and try booting with a bootable media. If it is successful repeat this process at least 2-3 times to make sure that there are no hang-ups. |
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8) Thereon attach the IDE devices one by one and making sure that you are restarting each and every time so that the problem maker can be detected easily. |
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Case: No Display on startup. HDD spinning up and keyboard lights on. |
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1) Initially check for the memory modules and display card seating into the respective slots. |
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2) Along with this also verify that the internal speaker power connector wire is connected to the right pin leads on the motherboard. |
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3) Memory incompatibility which has been a long standing issue with many motherboards can also cause similar problems. Hence make sure that the memory brand that you are using is on the motherboard compatibility list as specified by the manufacturer. The best way to ensure this is to go in for an alternate memory module and then try. |
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4) The next thing on the check list is the CMOS jumper which in many cases is set to the "CMOS Clear" position which is the factory default. Therefore verify this and accordingly reseat the jumper back to the "Normal" mode. |
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5) It is also imperative to check if the motherboard is not making any physical contact with the metal parts of the case. |
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