| SKILL | EXPERIENCE | LEVEL |
| Programming Languages | ||
| Assembly (General) | 3 - 5 years | Intermediate |
| C Language | 1 - 3 years | Novice |
| HTML | 3 - 5 years | Advanced |
| JavaScript | 1 - 3 years | Intermediate |
| Operating Systems | ||
| DOS | 7 - 9 years | Advanced |
| Windows 2000 Professional | 0 - 1 years | Intermediate |
| Windows 2000 Server | 0 - 1 years | Intermediate |
| Windows 3.x | 3 - 5 years | Advanced |
| Windows 95 | 3 - 5 years | Advanced |
| Windows 98 | 1 - 3 years | Advanced |
| Windows NT 4 | 0 - 1 years | Intermediate |
| Hardware | ||
| Intel based PCs | 9 + years | Advanced |
| Certifications | ||
| A+ | 1 - 3 years | Advanced |
| Microsoft MCP (Certified Professional) | 0 - 1 years | Intermediate |
| Network+ | 0 - 1 years | Intermediate |
| Computing Environment | ||
| Desktop Computing | 5 - 7 years | Advanced |
| Devices and Appliances | 0 - 1 years | Novice |
| Internet Computing | 5 - 7 years | Advanced |
| Intranet Computing | 3 - 5 years | Intermediate |
| Data Management Abilities | ||
| Data Integrity and Quality Assurance | 1 - 3 years | Intermediate |
| Database Technologies | ||
| Access | 3 - 5 years | Advanced |
| DB2 (including Universal Database) | 1 - 3 years | Intermediate |
| dBASE | 1 - 3 years | Intermediate |
| Desktop Application Packages | ||
| Adobe PageMaker | 1 - 3 years | Intermediate |
| Corel Word Perfect | 5 - 7 years | Advanced |
| Lotus 123 | 5 - 7 years | Advanced |
| Lotus Smart Suite | 1 - 3 years | Intermediate |
| Microsoft Excel | 1 - 3 years | Advanced |
| Microsoft Office | 1 - 3 years | Intermediate |
| Microsoft PowerPoint | 1 - 3 years | Intermediate |
| Microsoft Word | 1 - 3 years | Advanced |
| Netscape Communicator / Navigator | 1 - 3 years | Intermediate |
| Developer & Case Tools | ||
| AutoCAD | 1 - 3 years | Intermediate |
| Media & Graphics Technologies | ||
| Adobe Acrobat | 1 - 3 years | Intermediate |
| Adobe Photoshop | 1 - 3 years | Intermediate |
| Apple QuickTime | 1 - 3 years | Intermediate |
| CorelDraw | 0 - 1 years | Intermediate |
| GIF Builder | 1 - 3 years | Intermediate |
| JPEG | 3 - 5 years | Advanced |
| Microsoft Image Composer | 1 - 3 years | Advanced |
| MPEG | 1 - 3 years | Intermediate |
| Paint Shop Pro | 3 - 5 years | Advanced |
| RealAudio | 1 - 3 years | Intermediate |
| Industry Knowledge | ||
| Automotive | 1 - 3 years | Intermediate |
| Computer and Information Technology | 3 - 5 years | Advanced |
| Construction | 0 - 1 years | Novice |
| Entertainment | 5 - 7 years | Advanced |
| Retail and Distribution | 1 - 3 years | Intermediate |
| Management Abilities | ||
| Building & Managing Teams | 7 - 9 years | Intermediate |
| Business Processes | 7 - 9 years | Intermediate |
| Business Strategic Planning | 7 - 9 years | Intermediate |
| Executive Responsibilities | 7 - 9 years | Intermediate |
| Hire/Fire Decision Making | 7 - 9 years | Advanced |
| Interviewing | 5 - 7 years | Intermediate |
| Lead Small Teams (1-5) | 1 - 3 years | Advanced |
| Network Management Abilities | ||
| Network Administration | 0 - 1 years | Intermediate |
| Network Cabling | 1 - 3 years | Advanced |
| Network Equipment Install and Configuration | 0 - 1 years | Intermediate |
| Network Hardware and Equipment Planning | 0 - 1 years | Intermediate |
| Network OS Installation and Upgrade | 0 - 1 years | Intermediate |
| Network Troubleshooting | 0 - 1 years | Intermediate |
| Network Protocols & Standards | ||
| DHCP | 0 - 1 years | Novice |
| DNS | 0 - 1 years | Novice |
| Ethernet | 0 - 1 years | Intermediate |
| FastEthernet | 0 - 1 years | Intermediate |
| HTTP | 5 - 7 years | Advanced |
| IP (Internet Protocol) | 0 - 1 years | Intermediate |
| IPX/SPX | 0 - 1 years | Intermediate |
| NetBEUI | 0 - 1 years | Intermediate |
| NetBIOS | 0 - 1 years | Intermediate |
| TCP/IP | 0 - 1 years | Intermediate |
| Token Ring | 0 - 1 years | Intermediate |
| VPN (Virtual Private Networking) | 0 - 1 years | Intermediate |
| Network Technologies | ||
| LAN (Local Area Network) | 0 - 1 years | Novice |
| PC Anywhere | 1 - 3 years | Intermediate |
| WAN (Wide Area Network) | 0 - 1 years | Intermediate |
| Windows NT networking | 0 - 1 years | Intermediate |
| QA & Testing Abilities | ||
| Quality Assurance Procedures | 3 - 5 years | Advanced |
| Quality Control | 1 - 3 years | Advanced |
| Testing Tools | 9 + years | Expert |
| Sales Abilities | ||
| Inside Sales/Telesales | 1 - 3 years | Intermediate |
| Product Demonstrations | 3 - 5 years | Advanced |
| Sales Support | 0 - 1 years | Intermediate |
| Support Abilities | ||
| Support Customer Service | 5 - 7 years | Advanced |
| Support Desktop Backup/Restore | 1 - 3 years | Advanced |
| Support Desktop Systems Configuration | 3 - 5 years | Advanced |
| Support Desktop Systems Troubleshooting | 3 - 5 years | Advanced |
| Support Desktop Systems Upgrades | 3 - 5 years | Advanced |
| Support Peripherals Troubleshooting | 3 - 5 years | Advanced |
| Support Problem Analysis | 3 - 5 years | Advanced |
| Systems Administration Abilities | ||
| Systems Hardware Configuration | 3 - 5 years | Advanced |
| Systems Performance | 3 - 5 years | Advanced |
| Systems Production Support | 1 - 3 years | Intermediate |
| Systems Security and User Administration | 0 - 1 years | Intermediate |
| Systems Software Installation & Upgrade | 5 - 7 years | Advanced |
| Systems Troubleshooting | 3 - 5 years | Advanced |
| Systems Management Utilities | ||
| Tivoli | 0 - 1 years | Intermediate |
| Technology Specialty | ||
| ISO 9000 / 900x | 1 - 3 years | Intermediate |
| Web, Application & Messaging Servers | ||
| Microsoft Mail | 1 - 3 years | Intermediate |
| Microsoft Outlook | 3 - 5 years | Intermediate |
| Web Design & Development | ||
| FrontPage | 1 - 3 years | Intermediate |